Shipping & Returns Policy
Last updated: July 2, 2026
Shipping
[CONFIRM WITH CLIENT: Which shipping regions do you ship to? Continental US only? Hawaii/Alaska? International?]
[CONFIRM WITH CLIENT: What carrier(s) do you use — USPS, UPS, FedEx, or other?]
[CONFIRM WITH CLIENT: What are your flat-rate or calculated shipping rates?]
[CONFIRM WITH CLIENT: What is your order handling time before shipment — same day, 1–2 business days, other?]
Orders are shipped from Pembroke Pines, FL. Estimated delivery times are provided at checkout and may vary by destination and carrier. We are not responsible for carrier delays.
Returns & Refunds
Because our products are consumable herbal supplements intended for internal use, we generally cannot accept returns of opened products for health and safety reasons.
- Unopened, sealed products may be returned within [CONFIRM WITH CLIENT: how many days? e.g., 30 days] of delivery for a refund of the product price, less shipping.
- To initiate a return, contact us at info@acumedusa.com or call (954) 239-3628 before returning any item.
- If your order arrives damaged or incorrect, we will replace it at no charge. Please contact us within 7 days of delivery with photos of the damaged item.
- [CONFIRM WITH CLIENT: Do you offer exchanges? Store credit?]
Cancellations
Orders may be cancelled before shipment. Once an order has shipped, our return policy applies.
Contact
AcuMed USA, P.A.
8994 Taft Street, Pembroke Pines, FL 33024
info@acumedusa.com | (954) 239-3628